会員プログラムの利用規約・参加条件

1. About the programmeWASUI Loyalty is operated by Wasui B.V. for customers of the WASUI physical shop in the Netherlands. Membership is free and is linked to the Shopify customer account used during registration.
By joining the programme, you agree to these programme terms and acknowledge the WASUI Privacy Policy.
2. Joining and using your membershipYou register using your WASUI Shopify customer account and the one-time code sent by Shopify to your email address. One membership is available per Shopify customer account. You are responsible for keeping access to your email account and membership card secure.
Your digital card contains a permanent QR code that identifies your membership. The QR code contains no name, email address or points balance. It does not spend points by itself: a WASUI staff member must verify every reward at checkout. If your card is lost, shared or compromised, contact WASUI through the contact page so the card can be replaced.
3. Earning pointsYou receive one point for each paid unit of a product currently selected by WASUI as eligible for the programme.
The eligible product list can change. Staff can confirm whether a product is eligible before payment.
The customer account linked to your membership must be attached to the Shopify POS sale before payment.
Points are added only after Shopify confirms payment.
Gift cards, free items, online orders and products outside the eligible list do not earn points during the pilot.
Purchases completed before registration, or without the membership attached before payment, are not credited retroactively.
A purchase in which a reward is used can still earn points for eligible paid units after payment.
4. Using a rewardTen available points can be exchanged for one €6 reward.
The reward applies only to eligible products in a Shopify POS sale.
The eligible subtotal must be at least €6.
Only one WASUI Loyalty reward may be used per purchase.
A WASUI Loyalty reward cannot be combined with another discount.
Ten points are reserved while the cashier completes the sale and are deducted only after payment is confirmed. If the sale is abandoned or the reservation expires, the points become available again.
Points earned from the current sale cannot be used in that same sale.
Points have no cash value, cannot be withdrawn, sold or transferred, and cannot be exchanged for cash or change.
5. Returns and refundsWhen an eligible product is returned, the points originally earned for the returned quantity are removed. Your balance may become negative if those points have already been used; rewards remain unavailable until the balance is restored.
For a full refund of an order in which a WASUI Loyalty reward was used, the ten redeemed points are restored once. A partial refund does not restore the reward, but points earned for returned eligible products are removed.
6. Corrections and misuseWASUI may correct points when a technical or staff error is identified. Each correction is recorded in the programme history. WASUI may suspend or close a membership where there is reasonable evidence of fraud, abuse, unauthorised sharing or manipulation of the programme. We will not remove points from correctly completed transactions without a valid reason.
7. Changes to the programmeWASUI may update these terms, eligible products or the programme for operational, legal or commercial reasons. Material changes will be communicated in a clear and timely way through the website, the membership card or the email linked to the customer account. Changes do not affect mandatory consumer rights.
If the programme is ended, WASUI will provide reasonable notice and explain how any remaining valid rewards can be used, unless immediate suspension is required by law, security concerns or fraud prevention.
8. PrivacyWASUI processes the Shopify customer ID, name, email address, membership activity and the minimum technical data needed to operate the programme, secure the card and keep an audit history. Details about purposes, retention, rights and contact information are provided in the WASUI Privacy Policy.
9. Applicable law and consumer rightsThese terms are governed by the laws of the Netherlands. Nothing in these terms limits rights that consumers cannot waive under applicable Dutch or European Union law.
10. ContactQuestions about WASUI Loyalty, a missing purchase or a compromised card can be sent through the shop@wasui-japan.com