1. About Us
These Terms apply to purchases from wasui-japan.com, operated by Wasui B.V. ("Wasui", "we", "us"), registered with the Netherlands Chamber of Commerce (KvK) under number 98946617, VAT number NL868715098B01, Insulindestraat 78, 3038 JB Rotterdam, the Netherlands. Email: shop@wasui-japan.com.
2. Scope
These Terms apply to every order placed by consumers through our website, including subscriptions. By placing an order, you accept these Terms. The version published at the time of your order applies to it. You can download or print these Terms from this page.
We communicate with you electronically, mainly by email. Electronic communication meets any requirement that communication be in writing, unless the law requires otherwise.
Business customers (wholesale, cafés, licence partners) are covered by separate agreements.
3. Products and Prices
We describe and photograph our products as accurately as possible. Natural variation in colour and flavour is part of a harvest-based product.
All prices are in euros and include VAT. Shipping costs are shown at checkout before you pay. If a price is clearly incorrect because of an obvious error, we are not bound by it and will contact you before processing the order.
4. Your Order
To place an order, add products to your cart, go to checkout and enter your details. Before you pay, you can review your order on the checkout page and correct any errors in your details.
Your contract with us is formed when we send you an order confirmation email. If a product is unavailable, we will tell you promptly and refund any amount already paid.
Contracts are concluded in English. We keep a record of your order, and its details are sent to you in your order confirmation email.
5. Payment
We accept Shop Pay, PayPal, Apple Pay and Google Pay. Orders and subscriptions are paid in full at checkout.
6. Delivery
We ship within the European Union, excluding Cyprus and Malta. Delivery options, fees and estimated times are set out in our User Guide.
Orders are dispatched within 2–5 business days. If we cannot deliver within 30 days of your order, or within a later date we have agreed with you, you may cancel the order and receive a full refund.
The risk of loss or damage passes to you when the parcel is delivered to you or to the pickup point you chose.
7. Right of Withdrawal
You may withdraw from your purchase within 14 days, without giving a reason. The period begins on the day you, or someone you name, receive the products. If an order arrives in several parcels, it begins when the last parcel arrives. For subscriptions, see section 8.
How to withdraw. Use the withdrawal function on our Returns & Cancellations page, linked in the footer of every page, email us at shop@wasui-japan.com, or send the model form at the end of these Terms. We will confirm receipt by email without delay.
Returning products. After receiving your withdrawal, we will email you the return address and instructions. Please send the products back within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the products. Parcels must be fully prepaid; we cannot accept parcels with charges payable on delivery. If a product is faulty or incorrect, we cover the return shipping.
Condition. You may handle a product as needed to examine it, as you would in a shop. If you handle it beyond that, you are responsible for any resulting loss in value, and we may reduce your refund accordingly.
Refund. We refund all payments received, including standard shipping costs, within 14 days of receiving your withdrawal, using your original payment method. We may wait until we have received the returned products, or proof that you have sent them, whichever comes first.
Exception. The right of withdrawal does not apply to sealed matcha packages that have been opened after delivery, as they cannot be returned for reasons of hygiene and health protection. Unopened matcha packages can be returned as normal.
8. Subscriptions
How it works. A subscription runs for a fixed term of 3, 6 or 12 months and is paid in full at checkout. Each month you receive two 30g packages of Wasui matcha, selected from our single-cultivar first-flush teas.
Deliveries. Your first delivery ships within 7–10 business days of your order. Each later delivery is prepared on the same day of the month as your order date, and ships within 7–10 business days.
Reserved allocation. Your matcha is reserved for the full term at the time of purchase. Deliveries cannot be skipped or paused.
Withdrawal in the first 14 days. You may withdraw from your subscription within 14 days of receiving your first delivery, as described in section 7. Your refund is calculated as:
Refund = total prepaid amount − regular retail price of each opened package
Subscription prices include a discount that applies to the full term. If you withdraw, each opened package is therefore charged at the regular retail price of that matcha shown on our website at the time of your order, instead of the discounted subscription price. Only opened packages are deducted: unopened packages you return, and deliveries not yet shipped, are not deducted. The refund is never less than zero.
After 14 days. Because your allocation is reserved for the full term, a subscription cannot be cancelled after the withdrawal period. This does not affect your rights under section 9 if a product is faulty.
Address changes. You can update your delivery address or pickup point in your customer portal at least 3 days before your next scheduled shipment. Later changes apply from the following delivery. Switching between home delivery and pickup point is not possible after checkout.
End of term. Your subscription ends automatically at the end of its term. It does not renew, and you will not be charged again. We will email you before it ends.
9. Quality and Statutory Guarantee
Every product comes with the statutory guarantee of conformity under Dutch law. If a product is faulty or not as described, you are entitled to a repair, replacement or refund.
Please let us know as soon as possible after discovering an issue, via our contact form or by email at shop@wasui-japan.com. A report made within two months of discovery is always on time.
10. Loyalty Programme
The Wasui Loyalty programme is described on our Wasui Loyalty page. We may change or end the programme with reasonable notice. Points or rewards already earned remain valid as stated on that page.
11. Liability
We are responsible for delivering products that meet the contract. We are not liable for loss of quality caused by storage contrary to our care instructions, or for indirect damage, to the extent the law allows. Nothing in these Terms limits your statutory rights as a consumer.
12. Circumstances Beyond Our Control
If we cannot fulfil an order because of events outside our reasonable control, such as carrier disruption or harvest failure, we will inform you promptly. If the delay is significant, you may cancel and receive a full refund for anything not delivered.
13. Intellectual Property
All content on our website, including photographs, text, logos and designs, belongs to Wasui and may not be used without our written permission.
14. Privacy
We handle your personal data as described in our Privacy Policy.
15. Complaints and Disputes
If you are not satisfied, please contact us via our contact form or at shop@wasui-japan.com. We will respond by email as soon as possible.
These Terms are governed by Dutch law. If you live in another EU country, you also keep the protection of the mandatory consumer laws of that country. Disputes may be brought before the competent court in the Netherlands or in your country of residence.
16. Changes to These Terms
We may update these Terms from time to time. Changes do not apply to orders already placed.
17. Validity
If any provision of these Terms is found to be invalid, the remaining provisions remain in full effect.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from your contract.
To: Wasui B.V., Insulindestraat 78, 3038 JB Rotterdam, the Netherlands, shop@wasui-japan.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: