Changed your mind? You can cancel your order within 14 days of receiving it, without giving a reason. For subscriptions, the 14 days begin when you receive your first delivery.
Please note: for hygiene and food safety reasons, opened matcha packages cannot be returned. Unopened packages can be returned as normal.
After you submit this form, you will receive a confirmation email. Within 7 business days, we will email you the next steps, including return instructions if any products need to be sent back.
For full details, please see Returns & Refunds in our
User Guide
and our
Terms & Conditions.
